Unused and unopened products may be returned within 3 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. If you wish to return an item that was gifted to you, please contact hello@sutaibu.com. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.

1. Make sure that your order qualifies

Unused and unopened products may be returned within 3 days of receipt.
Personalized orders and items marked final sale are not eligible for returns.

2. Return your order and packing slip

Please send your order and its original packing slip to:

SUTAI BU
Attn: Returns
46E Peninsula Center, Suite 392
Rolling Hills Estates, CA 90274 USA 

To authorize a return, please contact hello@sutaibu.com.
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund. 

3. Await credit

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hello@sutaibu.com.

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact hello@sutaibu.com.